Appointments

If you need urgent medical attention, then we will offer the first available appointment with a doctor, or one of our nurses who have been specially trained in diagnosis and treatment.

These appointments are booked on the day by calling 01782 615367 from 8am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• use our online system - In order to register for our online service you will need to call at the practice in person with proof of identity.
• phone us on 01782 615367, Monday to Friday from 8am
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call

Appointments by phone or video call can be more flexible and often means you get help sooner.

if you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – In order to register for our online service you will need to call at the practice in person with proof of identity.
• phone us on 01782 615367, Monday to Friday from 8am
• reply CANCEL to your appointment reminder text message

Missed appointments are costly to the NHS and are closely monitored by the surgery. 

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Are you housebound or too ill to leave home?

Ring the surgery before 10:00am and we can offer you telephone advice or a doctor, nurse, health visitor, district nurse or paramedic may come to visit you at home. In all instances your need for a visit will be assessed by a clinical member of staff.

Remember if you can come to the surgery please do so as we can then have time to visit those who are too ill to leave home.

Most children can be quite safely be brought by car/taxi. Remember that we have better facilities for examinations and treatment in the surgery.

Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule home visits.