Practice Opening Hours

Important Notice - The Practice is using a combination of telephone appointments, video consultations and face to face appointments when appropriate. For more information on video consultations please click here. 

Please Note: all incoming and outgoing calls are recorded

Our CQC Performance Rating is: GOOD

Last Inspection: 29 October 2019

The Care Quality Commission (CQC) is the independent regulator of all health and social care services in England. The CQC monitors, inspects and regulates hospitals, care homes, GP surgeries, dental practices and other care services to make sure they meet fundamental standards of quality and safety and publishes what it finds, including performance ratings to help people choose care.

To view the full report please click here.

Welcome to Lyme Valley Practice

Welcome to the website of Lyme Valley Practice where you will find information about the services we provide and also some health advice and links. Please do let us know what you think and how we can improve our practice and this website.

Our practice is in Newcastle-under-Lyme and is committed to delivering high quality healthcare services to meet the needs of our patient population.

We are a great team offering a friendly and personal service.  We offer 10 minute appointments with a choice of three GPs, three nurses, two health care assistants and GP trainees.

Our priorities include:

• Access to health care
• Addressing local needs
• Patient-centred care
• Quality

We are interested in the views and comments of our patients so that together with staff and the Primary Care Trust we can respond to the changing needs of our population.  We are developing a patients' forum and we regularly carry out surveys to help us gather views.  Our comments box is located in reception and any comments are most welcome.

We will endeavour to keep you updated of developments at the surgery with a quarterly newsletter and on this website.

Named GP for all patients

All practices are required under their contract with NHS England to allocate a named GP to all patients, who will have overall responsibility for the care and support that our surgery provides for them. 

HOWEVER, you can still see the GP of your choice, whenever you need to see a doctor – you don’t have to see your named accountable GP if you prefer not to.

New patients will be informed of their accountable GP on registration.

Please find the practices Accessible Information Standards statement below:

Accessible Information Statement

Communication from the Health and Social Care Information Centre about opt-outs and your care information choices

hscic communication

Tulip Card Friendly

If you have a Learning Disability or support someone who has, ask a member of staff about our Tulip Card.

Dementia Friendly